Questions & Contact

Have a question about your trip? Send us a message and we’ll get back to you as soon as we can.

  • Please check the FAQs and the documents on your portal page first. Most common questions are answered there.

    1. Pre-departure: forms, packing, payments, meeting point, itinerary

    2. In country: non-urgent updates or questions

    3. Post-programme: reflections, share-back, certificates, lost property

  • If you need urgent help while the group is travelling, do not use this form.

    1. Call the trip phone: [+61 X XXXX XXXX]

    2. School contact: [Name, number]

    3. Operator: [Name, number, email]

    4. (Optional) Add an Emergency button that dials the trip phone.

  • We aim to reply within 1 business day, Monday to Friday, 9am–5pm (Melbourne time).

  • This portal is password-protected for convenience and is not a secure CRM. Please do not include sensitive personal information (medical details, addresses, ID numbers). Use the official forms provided.